From gardens to growth Hannah blossoms as opportunities arise

When Hannah joined the City of Norwood Payneham & St Peters as a horticulture trainee in November 2022, she didn’t imagine how quickly her career—and her confidence—would bloom.

“I progressed to a full-time position in April 2024, even though I still had about six months left of my Certificate III in Horticulture,” Hannah recalls.

“It was amazing to be able to work fulltime while still completing my studies and I am so grateful to the Council and my colleagues for supporting me through this stage.”

Since starting at the Council, Hannah has grabbed every opportunity that’s come her way — from mastering machinery like ride-on mowers and chainsaws to enhancing her knowledge about soil types, pests and pruning.

“I’ve achieved more than I could have imagined,” she says proudly.

Hannah’s enthusiasm for learning and dedication to her work and the Council’s vision hasn’t gone unnoticed.

In July 2025, she began a new chapter—a secondment in the Citizen Services Unit at the Norwood Town Hall.

“My role involves handling all sorts of enquiries from the community—from rates and infringements to requests for service such as tree pruning and clean-up jobs,” she explains.

“I wanted to widen my skill set and learn about different areas of Council’s operations. This opportunity allows me to do exactly that.”

The experience has brought both challenges and rewards.

“In Citizen Services, being the first point of contact can be tricky—knowing exactly how to respond to and manage an enquiry while balancing the customer’s expectations and time constraints,” she says.

“But it’s also incredibly rewarding to help people and know they are appreciative when their enquiries or concerns are resolved.”

Her time in Parks and Gardens continues to hold a special place in her heart.

“I love working outdoors and that it keeps me active.

“Trees are particularly important to our community and a vital part of a healthy environment so it’s important we care for and protect them."

Looking ahead, Hannah hopes to keep growing—personally and professionally.

“I am grateful for the opportunities to work across different areas of the Council. I love learning new skills and understanding how all the functions of Council fit together.

“I’m very interested to pursue further study in Business Administration and explore other career paths that fulfil my professional aspirations,” she says.

From studying nursing and receptionist work to horticulture and now administration, Hannah is proof that curiosity and courage can take a career in wonderful new directions.